Shipping Policy

This shipping policy formulates unified order shipment arrangement, parcel packaging standard, logistics distribution arrangement and logistics related responsibility specifications for all orders on the website, adapting to all commodity order delivery arrangements of body care, hair care and home cleaning series products.
Order Shipment Arrangement
After user order payment is confirmed successfully, our warehouse team will complete order sorting, commodity inspection, sealed packaging and warehouse outbound work within 1 to 3 natural days uniformly. All orders adopt unified warehouse allocation mechanism, matched with standardized liquid commodity anti-leakage, pressure-resistant and shockproof packaging specially customized for home care and personal cleaning products, avoiding bottle body extrusion, product liquid leakage and fragrance loss during long-distance transportation.
Logistics Distribution Cycle
After order formal warehouse outbound, parcels will enter fixed dedicated logistics lines for unified distribution and terminal delivery. The whole transportation and terminal distribution process takes 6 to 12 days on average. The overall logistics cycle covers commodity transshipment, distribution sorting and local terminal door-to-door delivery links, forming stable and fixed delivery rhythm for all placed orders.
Logistics Service And Parcel Protection
We cooperate with stable and high-quality logistics operation teams to complete whole-process parcel transportation work. The whole parcel distribution process supports real-time logistics status tracking, users can check parcel transportation and node update progress through order background entry. For liquid cleaning products and pump-head design personal care products, we add sealed inner container and outer buffer packaging to optimize transportation adaptability.
Customs And Additional Charge Arrangement
We undertake all customs clearance procedures, customs handling work and all tariff costs generated in the whole commodity logistics process independently. Users do not need to handle any customs declaration work and pay any customs-related fees in the whole order and receiving process, all cross-border logistics accessory costs are borne by the platform uniformly.
Logistics After-sales Explanation
For parcels with abnormal logistics stagnation and distribution delay, users can submit logistics feedback via website contact channel, our team will dock with logistics operators to check parcel status and solve distribution problems uniformly. For parcels damaged in official logistics transportation, we will follow after-sales unified standards to handle follow-up solutions for users.