Refund Policy

This unified refund policy applies to all commodities and all paid orders on the entire website, matching platform return rules, service standards and fund settlement rules, and all users who complete order payment shall abide by and accept the following refund specifications.
Basic Refund Premise
All eligible returned goods that pass official warehouse inspection can trigger formal refund process. The platform supports unified refund application for orders conforming to return requirements, and all refund execution is linked to the official 60-day return cycle of the website. Only goods that complete formal return submission, goods back-end recycling and commodity inspection confirmation can enter fund refund arrangement.
Refund Processing Cycle
After returned parcels are received, sorted and inspected by our unified after-sales warehouse team, we will complete full fund audit and original channel refund settlement within 5 to 10 working days uniformly. The whole refund process follows fixed time cycle arrangement, without manual priority processing or delayed processing difference for different orders.
Refund Method And Amount Rule
All refunds will be returned to the original user payment account via the original payment channel used for order payment. The refund amount is subject to the actual commodity payment amount on the user order page. Since the platform provides global free shipping service and bears all associated additional fees uniformly, no logistics fee, service fee, tariff fee and restocking fee will be deducted from the total refund amount.
Ineligible Refund Situation
Goods beyond the valid return application cycle cannot apply for order refund. Damaged goods caused by improper user storage, manual extrusion and artificial secondary damage after user receipt will not be supported for full refund. Goods that fail after-sales warehouse inspection due to man-made damage, package tearing and product liquid leakage caused by user improper storage are excluded from standard refund scope.
Partial Order Refund
Users can apply for partial commodity refund for multi-item combined orders separately according to actual product demands. Partial refund will deduct the corresponding single commodity payment amount only, without affecting transaction validity and service qualification of other commodities in the same order, and the settlement cycle is consistent with standard whole-order refund rules.
Refund Exception Description
Fund arrival time generated by original payment bank and payment platform system adjustment is not within our controllable scope, which will not be counted as platform delayed refund behavior. We will complete internal fund settlement as required within the stipulated working days stably.